Customer Service with Autoresponders

Ideally, when you perform customer service, it is
done on a one-on-one basis with each of your
customers. That works quite well in the offline world
– but on the Internet, that simply will not do. Your
customers are literally all over the world, and there is
no way that you can really deal with each one of
them personally. That is where an autoresponder
comes in.

Customer service with autoresponders is quite
simple. When an order is place, an autoresponder
can send out the receipt for the sale, the information
for accessing the product, and a ‘thank you’ email.
This happens whether you are logged in to your
computer or on vacation in an exotic location! But
customer service doesn’t always end right there, and
if you are away from your computer, you may be
letting your customers down!

For instance, an elderly gentleman sees your
product advertised and places an order. Everything
goes through just fine, and he receives the receipt,
the download information, and your ‘thank you’ email.
Your product is an ebook, compiled into a PDF file.
This particular gentleman doesn’t understand what
a PDF file is, and he has no idea what you mean by
‘right click to download.’ He needs additional
customer service for the product that he has
purchased, and there is nobody available to help
him – nobody but an autoresponder.

Set up an additional autoresponder that will send out
a list of frequently asked questions or problems that
deal with customer service or how to access the
product. Also set up a support autoresponder. If he
sends a message to support, he should get an
instant message back letting him know that his
message has been received, and how soon it will be
addressed. This will give him some measure of
comfort, and in most cases, he will wait that
specified period of time for assistance.

However, if he doesn’t know how to download the
product, and he sends a message to support, and
nothing happens, he will most likely become very
dissatisfied in a very short period of time. The
difference between a patient customer and an irate
customer is one simple autoresponder message
that can and should be set up in under five minutes.

Really think your ordering process through, and
consider the potential problems that may occur for
your customers. Get an autoresponder set up to
address those problems, and you will find that your
customers are more satisfied with your products,
and extremely satisfied with your customer service –
all because your autoresponders handle their
problems right away!

Cute Wooden Handicraft: Make a String of Hearts

Everyone loves heart-shaped decorations.  This cute wooden handicraft can be hung over a doorway or as part of a wall display.  Paint the hearts red, pink, and white, and you will have a decoration for Valentines' Day.  Paint them red and green for Christmas, or red, white, and blue to display love for America.  You can leave it plain for a natural look.  The string of hearts wooden handicraft fits well with country style furnishings.

To make the string of hearts, you will need 5 wooden heart cut-outs approximately three inches wide, a drill with an eighth inch bit and a quarter inch bit, a small amount of raffia, two yards of 1 -1/2 inch wide soft ribbon, two large wooden beads, and acrylic paints in the colors you want.  The ribbon and the beads should match the color sceme you desire.  Plaid ribbons are particularly effective.  The string of hearts has five hearts side by side tied together with small raffia bows.  The first and last hearts have the wide ribbon strung through a hole on each side and a bead strung on the ribbon.  The ribbon is knotted at the very ends, making a loop of ribbon on each end which can fit over a nail for hanging.

The first step in making the wooden handicraft is to drill a small hole on each side of the hearts.   The two outside holes are made with the quarter inch bit, and the other holes are made with the 1/8 inch bit.  Now paint the hearts with the acrylic paint in the colors you desire.  Acrylic paints are the small bottles of craft paint that are sold in 2-ounce bottles in a wide variety of colors.  They can sometimes be purchased very inexpensively.  Tempera paint will work if you can't get acrylic paints.  Another idea is to spray paint them, especially if you want to use a metallic color.

When the paint is dry, tie the hearts together with the raffia.  To do this, cut four 10-inch lengths of raffia.  Thread the raffia down into one hole and up through the hole on the next heart so that they lay side by side.  The raffia should be tied in a neat bow on the top of the arrangement.  Do the same between the rest of the hearts so that all the small raffia bows are on top.  Trim the raffia ends if necessary.

Through each of the outside holes, thread one of the ribbons.  Pull the ribbon through until the ends are even.  Thread the large bead over both ends and slip it up close to the heart.  Trim the ends of the ribbon decoratively and knot them.  Repeat the process on the other side to complete the wooden handicraft.  Now hang the string of hearts wherever desired for a cheerful decoration.  A wooden handicraft like this makes a nice gift for someone special.

Need for after school activities

When children are literally up to their gills with the learning and sport
activities in school, it may seem superfluous to enroll them for after
school activities. In spite of this, after school programs are sprouting
up in large numbers and most of these are booked full. This shows that
there is a real need for after school activities.

The unavailability of parental supervision is the leading cause for the
surge in after school programs. It is seen that many children spend about
20-25 hours a week unsupervised and alone at home. And as the saying
goes, "An idle mind is a devil's workshop". Children who are left alone
to contend with too much free time invariably fall into the wrong
company. Drug abuse, alcohol, tobacco and crime come knocking at their
doors sooner rather than later. Parents enroll children to various after
school programs to keep them occupied in a productive manner. This way,
the kids are free to enjoy themselves in a supervised activity.

Crime is considered to be at its peak during the after school hours,
between 3- 4 p.m. During such a time, children need protection. Getting
the children together under one roof and encouraging them to participate
in a group activity is protection enough. It diverts the children from
ennui too.

Obesity is a matter of growing concern in this country. It is noticed
that more and more children are becoming couch potatoes. After school,
many of them relax on the sofa with packets of chips, cool drinks or
chocolates while they watch T.V. 30 % of the kids below the age of 19 are
considered overweight, and about 15% of these are obese. An after school
program ensures that the child shakes off his lethargy and keeps himself
busy. This also helps to reduce the child's fascination for T.V and
computer games.

After school activities that promote social awareness develop the
individual's sense of social responsibility. It is seen that these sorts
of programs not only keep kids out of trouble, but also help to produce
responsible citizens. To that extent, they are valuable building blocks
in a child's personality.

Times are changing and parents want their children to excel in academics
as well as in other activities. This may be a reflection of the parent's
unfulfilled desire to excel - a remnant from his own childhood. Whatever
the reason, parents today encourage their children to enroll themselves
in various programs and develop the various facets of their
individuality. Children too seem to be comfortable learning many things
at the same time, and gain satisfaction from this.

Bluetooth Operation

The networking standards of Bluetooth will transmit
data via low power radio frequency.  Bluetooth
communicates on a 2.45 GHz frequency.  This very
band of frequency has been set aside by international
agreement for the use of industrial and medical
devices.

Many devices that you already known and use take
advantage of this frequency band.  Garage door
openers, baby monitors, and the next generation of
mobile phones all use this frequency within the ISM
band.  Ensuring that Bluetooth and the other
devices don't interfere with each other is a crucial
part of the design process.

One of the ways Bluetooth will avoid interfering
with other electronic devices is by sending out
weak signals of around 1 mw.  In comparison, even
the most powerful of cell phones can transmit a
signal of 3 watts.

The low power signals will limit the range of a
Bluetooth device to around 32 feet, which cut the
chances of interference between your computer and
other electronic devices.  Even though it has low
power, Bluetooth doesn't require a line of sight
between the communicating devices.  The walls in
your home won't stop the signal, making it great
for rooms throughout the house.

Bluetooth can connect 8 devices at the same time.
With each of those devices on the same radius,
you may think they would interfere with each
other, although it's very unlikely.  Bluetooth
utilizes a technique known as low frequency
hopping, which makes it harder for more than
one device to transmit on the same frequency
at the same time.

With this technique, a device will use 79
individual, randomly chosen frequencies within
a designated range, which change from one another
on a regular basis.

In the case of Bluetooth, the transmitters will
change frequency 1,600 times or more every
second, meaning that more devices can make full
use of the radio spectrum.  Since every
transmitter of Bluetooth will use spread spectrum
automatically, it's very unlikely that two
transmitters will be on the same frequency at the
exact same time.

When the Bluetooth devices come within close range
of each other, an electronic conversation will
occur to determine whether or not they have
data to share or whether one needs to take total
control.  The user doesn't have any buttons to
press or commands to give - as the conversation
will occur automatically.

Once the conversation has occured, the devices
will form a network.  Bluetooth devices will
create a PAN (Personal Area Network) or piconet
that may fill a room.  Once the piconet has been
established, the devices will randomly hop in
frequencies.

Buying A Cruising Yacht

Everyone out there likes the idea of a shiny new
boat.  While buying a new yacht is an accomplishment
in itself, you shouldn't spend over your budget then
be unable to take it anywhere.  When you buy a
yacht, always look at what comes with the boat
and decide if it's everything you want.

Types of construction

GRP
Almost all cruising yachts out there today are made
of GRP construction.  GRP material is long lasting,
strong, and easy to repair.  Osmosis is the only
real problem here, as the blisters it leaves can be
sometimes costly to repair.

Steel
Steel is always a great a idea, as it is by far the
strongest material.  There have been steel boats ran
into reefs and banks and received just a few mere
scratches.  Even though steel has many advantages,
rust is the true enemy here.  You must keep all
surfaces thoroughly painted, primed, and ready to
avoid all types of rust.

Aluminum
Although rare in the normal cruising market,
aluminum is very popular with the construction of
top quality custom built yachts.  If you are looking
for an aluminum constructed yacht, always make sure
that it wasn't constructed by an amateur yacht
builder - as this can cause major problems later on
down the road.

Wood
Even though it's the most traditional building
material, wood still has a lot to offer.  If you get
the right kind of wood, it can last just as long as
any other type of material.  The maintenence costs
are very high with wood, especially if you do your
own painting.

Ferro-cement
Concrete type boats have been around for a long
time.  A cheap method of hull construction, it was
very popular in the 70's.  If done properly, it
can be a very strong method of yacht construction.

Rigs
The most popular choices of yacht rigs include sloop,
cutter, and ketch - in that particular order.  Sloop
has the virtue of simplicity, while ketch and cutter
rigs will split the sail plan into more easily
managed areas.  A ketch rig can sail under mizzen
and headsail alone, while cutter rigs can offer a
simple twin headsail with downwind option.

Essentials versus desirables
Before you begin looking for a yacht, make a list
of what you must have then make a list of what would
be nice to have.  There are many additions and add
ons you can get for yachts, although they can get
very expensive in a hurry.

When you shop for a yacht, always plan out your
budget before you even start looking.  A nice yacht
can cost a lot of money, which is something you
may need to save up for.  Yachts are great to sail
on, especially for those who have a lot of money
to spare.

Remodeling ideas for your garage

What is the easiest way to add more space to your house? Of
course the answer is to remodel your garage. A very cost-effective
way to gain more space for your house is to remodel your garage.
You can greatly expand your home’s living space especially if you
no longer use your garage to park your car using your driveway
instead.  Remodeling your garage can help you become
more organized and stop storing everything in your garage. This is
why you have a basement.

Your garage offers a perfect environment to house your workshop,
studio or home office. Many people also find that their garage
can also be used for a gym or for another living room designed for
special activities. However, remodeling your garage does not
necessarily mean that you have to sacrifice your storage
space or your parking area. Garages today have become multifunctional,
allowing cars, general storage, a workshop and even a home office
all in the same place.

Because many garages are attached to the home they can benefit
from the same comfort as a home: phone wires, heating and
cooling and plumbing. All you need is a little imagination, a fixed
budget and a plan.

If you think that by remodeling you might be losing too much
storage space, you can always build a small storage space behind
your garage to house sporting equipment, tools and other items.

Moreover, when remodeling your garage you should consider an
addition above the garage. Adding a room for work space and even
for living, for one of your kids(they usually love this) above the
existing garage can give you additional space and also increase the
value of your home without major changes to the floor plan.

If you feel the need to remodel your garage but you don’t know
exactly what you want or need, you should consider the following
ideas.

You can transform your garage into a laundry room if you have your
laundry room in the basement. By building a laundry in your
garage you will eliminate the need to go up and down the stairs.

A music studio can be a great choice for your garage remodeling
plans if you or your kids have some tendencies in this direction.
The garage is the place where many “garage bands” got their start.
To avoid your neighbors’ complaints consider soundproofing your
garage walls.

Another idea for your garage can be to transform it into a gym. If
you have your equipment and you don not have enough place to
use it indoors you can always move it into the garage and have
plenty of place for your daily exercises and training. Also here you
will not be bothered by anyone.

A home-based after school program

So, your son's school does not offer any extracurricular activities. You
are worried of depriving your child of all that extra knowledge and fun.
What should you do?

After school activities need not be taught in a school-like environment by
professional teachers in a structured and timely manner. There is a lot
YOU can do to support your child's academic, physical and social
development. Do not be too concerned about formal programs, as many of our
children are already over-scheduled.

Obviously, school is top priority for children. They need to go to school,
and finish their homework. They should then do their daily reading or
writing work etc. This may take about 30-60 minutes. In the course of his
daily work, your child may develop certain academic preferences and
interests. In that case, you can try and find a program in a college or a
community center that will help him and encourage him. In the age of the
Internet, information is really not a rarity. Allow him to use the net to
find more information about thing that he likes. Encouraging the child to
do independent research to gain in-depth knowledge is something that no
formal program does.

If you are concerned about the lack of social life, enroll him or her in a
club - a reading club maybe. Visit public libraries or even the theatre,
if your child is interested. It is not necessary for your child to make
friends with children his own age. A parent-child book club is another
interesting option. If you can round up a number of like-minded children
and their parents, you may well start your own after-school program.

When there is no organized group activity, look to your community. Many
children love to get involved in social problems. They get their first
real taste of suffering, charity and community help from such experiences.
Volunteering for clean-up sessions, adult education programs etc could be
a real eye-opener for your child. The lessons thus learnt are invaluable.

If physical activity or the lack of it is your major concern, enroll your
child for some dancing classes. If organized sports are impossible to get,
try to enroll her in a gym. She may find friends there and may take to the
treadmill.

Your child does not necessarily have to be a part of an organized group to
benefit from after-school activities. There are various avenues open in
front of you. Roping in the enthusiasm of your children in daily household
activities like cooking, cleaning etc can also provide them with a
refreshing extracurricular experience. Moreover, it will improve family
ties too.